Please contact firstname.lastname@example.org should you have further questions about our return policies.
RETURNS / SHIPPING & HANDLING
CRISSCROSS Intimates will accept exchanges within thirty (30) days of the original purchase if the CRISSCROSS Intimates product was purchased directly from CRISSCROSS Intimates. If the CRISSCROSS Intimates product was purchased from a retailer or other reseller of the CRISSCROSS Intimates product, you should first contact that retailer/reseller to ask about their exchange policy. If you are within the exchange policy of your retailer/reseller, you should return and exchange your CRISSCROSS Intimates product with them.
PROOF OF PURCHASE/WARRANTY CLAIM
We are constantly evolving our designs to ensure our products do the best job to safeguard your investment and keep up with latest technology. When requesting a warranty replacement, we will require proof that the claim is valid. In this regard, we will ask you to return your product to us for warranty coverage verification by sending original receipt or photograph receipt of the purchased product. Once the proof of purchase has been validated, warranty coverage on your claim will be administered.
We want to provide unsurpassed customer service, but we’ve seen cases where our warranty policy has been abused. The abuse of our warranty by a few means that we may have to inconvenience you on a valid warranty claim. TO PROTECT THE VAST MAJORITY OF OUR CUSTOMERS WHO MAKE HONEST AND APPROPRIATE CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE ACTION, UP TO AND INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY POLICY.
Orders & Cancellations
An agreement for CRISSCROSS Intimates™ (“Seller”) to sell goods to you (“Purchaser”) is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller’s charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Returns & Exchanges
CRISSCROSS will accept unworn merchandise returns within 14 business days of the original purchase only if the product was purchased directly from the CRISSCROSSIntimates.com website and only if the seals located on the package are not opened. Credits will be issued in the form of a refund to the Credit Card used with the original purchase.
Refunds are for product only, shipping charges are non-refundable and the responsibility of the customer.
Please contact Customer Service at info@CRISSCROSSIntimates.com to obtain a Return Order number. You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records). You will receive your Return Order via email which will include your RO# as well as instructions for the return.
Please allow up to 14 business days after receipt of your return for your credit to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. CRISSCROSS Intimates does NOT offer exchanges at this time.
CRISSCROSS Intimates return policy as stated above is not applicable to any Partners of CRISSCROSS Intimates (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please directly contact the retailer you purchased your CRISSCROSS Intimates from for further details.
Return shipping address; You will receive shipping address notification upon confirmation of your email and copy of original order receipt. Please mark the item(s) you are returning on the form. Also enclose a copy of the sales slip in the package, and send an email to email@example.com for tracking and handling with Tracking #. Thank you for Shopping CRISSCROSS Intimates.
Once your order has been received and processed, please expect estimated 2 - 4 weeks for product delivery. Custom orders will be advised on estimated delivery date. Orders will be processed Monday through Friday (excluding holidays) once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. If item is in stock and ready to ship, orders submitted before 12PM EST will ship the next business day. Orders placed after 12PM EST on Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service. The following shipping methods are in effect during this time:
- Ground: Will arrive in 3-5 business days (conditions and carrier permitting)
- Two-Day and Overnight Shipping Available soon
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
Gift Cards (available soon)
CRISSCROSS Intimates e-Gift Cards can be redeemed only via the e-commerce site. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. CRISSCROSS Intimates will not replace lost or stolen gift cards without satisfactory proof of purchase.
TERMS AND CONDITIONS OF WEB STORE PURCHASE
By purchasing goods from CRISSCROSS Intimates you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.